On shipping items, we aim to complete within one business day, however please allow 3-4 business days to process your order.
We advise for all orders that you opt in for insured shipping. This will protect your parcel in case of any damages or lost parcels.
Express order under £12.00 - 1 to 3 business days £4.99
Standard order under £12.00 - 2 to 4 business days £2.99
Standard - 2 to 4 business days £4.99
Express—1 to 3 business days £8.99
£200.00 and up 2 to 4 business days Free
£50 - £100 parcel value £12.99 insured 1 - 3 business days
£100 - £750 parcel value £17.99 insured 1 - 3 business days
£750 - £2,500 parcel value £31.99 insured 1 - 3 business days
Shipping Address
It is the customers sole responsibility to ensure the shipping address is correct when placing an order. If you notice an issue with the address after the order is placed please contact us as soon as you can so we can amend it. If the shipping address returns no results when creating the shipping label we will use the billing address. This is to ensure no delays in your parcel dispatching from our complex. In the event that both shipping address and billing address return no matching results the order will be automatically cancelled.
Any returned items due to an incorrect delivery address will be added back to the stock and your payment method refunded minus the cost of shipping. Should you wish for these items to be sent again additional shipping charges will be applied.
Damaged, Lost and Stolen Parcels
At Radiant Chain Collectibles we ensure parcels are secure and well packed before being sent. We are not responsible for any lost or stolen packages once the package has been handed to the courier. If your tracking number states the parcel is delivered and you are unable to locate it we recommend contacting the local authorities.
If you have a damaged or lost item please get in touch with ourselves so we can contact Royal Mail regarding the issue. Royal Mail policy for 48 hour and 24 hour tracked services are only covered up to £150 in the event of a damaged, lost or stolen parcel. We always recommend using the Express Insured Delivery option if your order is valuedr at higher than £150. Once Royal Mail have given us the outcome of the investigation we will notify you. The investigation can take up to 20 days in some cases.
